We understand that from time to time you may wish to return a product to us.
We have created this 45 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England, Wales and Scotland, irrespective of your geographical location.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 45 days following the date of purchase of the product;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Notify us of all shortages, incorrect items and damaged goods within three working days otherwise no claim will be able to be made.
Return the product to us in its unopened packaging within 45 days from the date of purchase.
Products returned under this policy must be sent by recorded delivery to:
Taff Business Centre
You will be responsible for paying postage costs associated with returns under this policy.
Any goods returned to us that are non-standard will not be accepted without prior agreement.
We will deal with any return within two working days of receiving the return.
The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 45 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Socket Store Limited.
Our registered office is Unit 23B, Taff Business Centre, Tonteg Road, Treforest, CF37 5UA, UK and our principal trading address is Unit 23B, Taff Business Centre, Tonteg Road, Treforest, CF37 5UA, UK.
Our company registration number is 7115854.
Our email address is firstname.lastname@example.org
Our VAT number is 983 4856 66.