The cookies used to enable the website to work are anonymous cookies but they link your computer session with data on our servers. This data is stored temporarily on the server and is cleared every 30 days. If an order is placed or you create an account, we will hold on to your data indefinitely so that you can place further orders using the stored details and you can see your old orders. This data is never shared with any third parties and you can request that we remove your personal data if you wish.
Third-party Data-processors on the website
We use a few third-party companies in order to provide a good service to our customers. These are:
Clicky Analytics: Clicky only keeps anonymous data of visitors similarly to google analytics however it gives a more detailed analysis of what customers are doing on the website.
Information we take
In placing an order we will obtain the following information about you:
- contact information including phone number and email address
- billing and delivery address and postcode
- items ordered
Your payment information is collected via our payment processor. This data is not stored by us for your protection.
What we do with the information
We require this information primarily to fulfil your order however we also keep it for the following reasons:
- To enable you to make further orders easily (without re-entering all your details).
- So we can supply invoices for the orders.
- The order items are used to update stock and forecast future stock.
- If you request it at checkout, we may occasionally send promotional emails.
This data is kept private on a secure server and is only accessible by our Staff.
What we do NOT do with the information
We do not sell or share the information to any third parties.
Removal of personal data
We are happy to remove your personal data if you request us to. We would need to keep the details of what was ordered for stock management but all personal details (name, address, email and phone numbers) can be removed or replaced with anonymous data. This includes data stored on our data-processor services.
In order for us to do this we would need proof that you are the same person as the order/account details. The easiest way is if you contact us with the same email you placed the order(s)/created the account in.
Once this is done you will not be able to access your account (but you can create a new one) and we will not be able to supply you with any invoices for your previous orders.