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Frequently Asked Questions

Below are a few questions that are regularly asked. If your question isn’t here please feel free to send us a question either by email, twitter, facebook or by giving us a call. Click here for our full contact details.

How Much Do You Charge for Delivery?

Standard delivery to mainland UK is free (2-4 working days). We are sometimes able to upgrade to a quicker delivery, but please contact us to check if this is possible for the items you are ordering first.

When Will My Order Be Delivered?

If the items are in stock with our supplier your order will be sent within 2-4 working days (although we'll be quicker if we can!). 

If we or our supplier is out of stock for any reason we will inform you via email within one working day of placing the order.

If you have an urgent order and want to check stock levels please call us on (02920) 004887 and we'll be happy to check on stock levels.

If I choose the wrong unit can I send it back?

Yes, we accept returns so if you accidentally order the wrong thing just get in touch and we’ll arrange for you to get it shipped back to us and on receiving the items we’ll refund you the money. As long as you bought the item within the last 45 days and is the the same condition you recieved it in we will accept the return.

If you do send it back please send it to:

Socket Store Limited
Unit 23B
Taff Business Centre
Tonteg Road
CF37 5UA

Please see our returns policy for more details.

Is it OK to put masking tape or frog tape on the sockets and switches when decorating?

No, you must never put tape on the plates. All the manufacturers recommend not doing this, as it can damage the finish of the plate. Doing so will void your warranty on the plates. 

Do The Dimmers Work With Low Energy Light Bulbs?

It depends on a number of things, including whether the low energy bulbs are dimmable (a lot of bulbs aren't dimmable). It also depends whether you have the minimum load on dimmer. Please click on our blog to learn more on how to work out the wattage of the dimmer.

What is the difference between the flat plate and the Ultra Slim range?

The flat plate ranges are made up of a completely flat plate. They are ideal for flat walls, typically new or plasterboarded walls. They do show up imperfections in the wall, so if you have walls with ‘more character’ you would be better with the ultra slim range. Please note that the Varilight flat plates are not suitable to be put straight on to newly plastered walls, so please ensure the walls have dried out fully (normally 6 months) or that you use a gasket between the wall and the plate. The G&H Brassware plates do not need this gasket, and are suitable for fitting on newly plastered walls.

The ultra slim range is thinner than a normal plate, but is still a pressed plate, rather than a flat piece of metal.

Is the Ultra Slim range the best option if you don’t have much room in the back box?

No, the ultra slim sockets and switches need deep back box. The ‘ultra slim’ part is from the wall to the surface of the plate, not the electrical element behind the plate in the back box.

What size Back Boxes Do I Need For Standard Ranges?

The manufacturers recommend the following back boxes for Contour, Victorian, Georgian, Victorian Cast, Deco, Varilight Georgian, Varilight Victorian and oval ranges:

Switches  16mm Wall Boxes
Sockets and Dimmers  25mm Wall Boxes
Cooker Switches  32mm Wall Boxes
USB Sockets  35mm Wall Boxes


What size Back Boxes Do I Need For the Flat, Screwless and Ultra Slim/High Line Ranges?

The manufacturers recommend the following back boxes for the flat, screwless and slim ranges of sockets and switches:

Switches  25mm Wall Boxes
Sockets and Dimmers  35mm Wall Boxes
Cooker Switches  47mm Wall Boxes
USB Sockets  47mm Wall Boxes


Can we come to visit your showroom?

Of course you can! Click here to find out where we are and when we're in. 

Don't forget, we believe our best showroom is right here online. We have masses of images, lots of information and you can visit us night and day. We hope you can find anything you want online, but if not please get in touch and we will do everything possible to help.

How do I know it is safe to buy from Socket Store?

We treat your security very seriously. We use one of the world's leading certificate suppliers to ensure your details are not compromised.

We do not store any of your payment details, while this means you have to give the payment details for each order it does safeguard them.

We use only use trusted payment processors to take your payments like Paypal and HSBC. 

Do you give additional discount on your web prices?

Yes, we're happy to offer an additional 5% on order over £500 or 10% on orders over £1,000. Don't worry, we'll automatically apply it for you within your basket, so you don't need to do anything to qualify. 

What payment methods do you accept?

We can take payment by credit and debit card, PayPal and Google Checkout, giving you the most flexibility to pay in the way that suits you best.

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Do The Products Have Any Warranty?

All items are guaranteed against faults for 24 months. If you have a problem within that period please contact us. We will organise for you to send the item back and on confirmation of the fault we will refund or replace the item and reimburse you for any postage costs incurred.

Do you Export?

Yes, we are able to export to any country other than the United States of America. We can provide you with a quote for the shipping charges for an order. Please get in touch with our sales team on 02920 004 887 or for more assistance. 

Please note, we are not able to export lighting currently.

Discount Available

5% Discount on orders over £500*

10% Discount on orders over £1,000*

*automatically applied to your shopping basket
Read more about discount codes here

£15 Delivery On All Orders!†

Delivery Times

Delivery date given within the shopping basket

Returns and Warranty

45 day return policy on all orders*

6 years warranty on all products

*items must be unused and in original packaging

All Products Comply with British Standards